30/04/2025
Version 2.0
1 Forseti Services Limited, a limited liability company, incorporated in Malta and subject to Maltese law, registration number C 101070, having its registered address Level 8 - Glitnor Group, The Centre, Tigné Point TPO0001, Malta.
2 The website https://happycasino.com is operated and managed by Forseti Services Limited ("Operator" “Forseti”) and is licensed and regulated by the http://www.mga.org.mt/ in virtue of a Corporate Gaming Service License number MGA/CRP/628/2018 issued on 8th March 2022 to Glitnor Services Limited.
3 Happycasino.com is the property of Glitnor Marketing Limited.
4 All payments over the Website are managed and collected by Forseti Service Limited and/or by Glitnor Services Limited on behalf of Forseti Service Limited.
5 We are pleased to offer you access to our site and the ability to participate in our Casino, Live Casino, Sports Events and betting (“Games”), and other products, and promotions (''Content'') hereinafter collectively referred to as “Service(s)” , subject to these Terms of Use (the "Terms of Use", or "Terms"),. The operator reserves the right to add and remove such services from the website at its own discretion.
Forseti offers Type 1 Gaming Services (Casino) under the following Approved Service providers:
Forseti offers Type 2 Gaming Services (Sports) under the following Approved Service providers:
6 These Terms and Conditions (“Terms and Conditions”) regulate the usage of the Games provided on any company website, mobile and every other software belonging to or licensed to Forseti.
7 Forseti Services Limited hereafter (“Forseti”, "software" or "sites(s)") as may be specified from time to time, and the related enabling internet, URLs, mobile or other software by you ("you or the Player").
8. Any reference to ‘’Group’’ or ‘’Group Companies’’ refers to Companies within the same corporate structure of Glitnor Services Limited, and which have been approved to operate under the MGA license number: MGA/CRP/628/2018.
9 These Terms and Conditions establish the entire agreement between you and Forseti as the Company with respect to the software and, in the case of fraud, surpass all prior or contemporaneous communications and proposals, whether verbal, written or electronic between you and the Company with respect to the software. These Terms and Conditions constitute a binding agreement between you and Forseti and come into force as soon as you accept the conditions by ticking in the "I ACCEPT" ticking box in the agreements. By accepting you signify to the Company that you have read these Terms and Conditions and accept them. By using any of the Software belonging to or licensed to the Company you signify that you agree with these Terms and Conditions.
10 You must read these Terms and Conditions carefully in their entirety before you tick in the “I ACCEPT” box. If you do not agree with any provision of these Terms and Conditions you must not use or continue to use any of the software belonging to or licensed to the Company.
11 Forseti reserves the right to modify and amend these Terms and Conditions at any time, and will be valid until a new version is in place. We will notify you prior to any changes and your reacceptance is required for the new agreement to become effective. If you do not agree to the updated Terms and Conditions, you must stop using the software.
12 Rules and explanations in respect to the games provided in separate links on the sites, or explanations and conditions referring to the software stated therein are incorporated into these terms and conditions by reference.
13 These Terms and Conditions may be published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and Forseti and in case of any discrepancy between a non- English version and the English version of these Terms and Conditions, the English version shall prevail.
14 Bold headings used in this Terms and conditions are used to guide the reader and are hence not in themselves used to regulate usage of the software.
Minors are not permitted to register an account, all users must be aged 18 years or older.
In order for you to be able to place wagers using any of the Software, you must first personally register with Forseti Services Limited and open an account (“User Account”), "User account" has the same meaning assigned to it as "Player's account".
Your Player Account must be registered in your own, correct name. Only one account may be opened per customer.
If you attempt to open more than one User Account, all accounts you try to open may be blocked or closed. If you notice that you have more than one User Account under different names, you must notify Forseti Services Limited immediately
Any other accounts that you open with us shall be “Duplicate Accounts”. In the case of opening a Duplicate Account, any Accounts which you have opened may be closed by us immediately and:
a) all transactions made from your Account and Duplicate Account(s) will be made void;
b) all stakes or deposits made using your Account and Duplicate Account(s) will be made void; and
c) any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from your Account and the Duplicate Account(s)
Where registering using Pay and Play you reach our site, you are prompted to select your bank through the unique Payment provider used, the player agrees to share their data with the payment provider who in turn share this information with us, they then need to authenticate themselves by logging on using their banking information or their government issued ID. The transaction will only be completed once the information is crossed checked and confirmed through various data sources used . Once the KYC response is OK, then the player will enter an email address or phone number and the account will be created.
The account will have the following details:
- Full name
- Full Address
- DOB
Forseti may request that you provide it with additional information/documents to verify your identity, such as a copy of your passport, driving license or official ID card. If you fail to provide the Company with requested documents, or if the information or documents that you provide is/are found false or misleading, your User Account may be blocked or closed and funds forfeited.
Please be aware that underage gambling is illegal. If we are unable to confirm your legal age then we may suspend your Player’s Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions,
- your Player Account will be closed;
- all transactions made while you were underage, and all related funds deposited by you will be void;
- any stakes for bets made while you were underage will be void; and
- any winnings which you have accrued during such time will be forfeited and you will return to the Operator any such funds which you have withdrawn from your Player Account.
It is your sole responsibility to ensure that the information you provide is true, complete and correct and keep the information up to date.
As a part of the registration process you will have to choose your username and password for login into the sites. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. Forseti is not responsible for any abuse or misuse of your User Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
Forseti reserves the right to refuse to register an Account or to close your Account at the Company's sole discretion. Should Forseti close your account we will void relevant Transactions and/or reserve the right to withhold funds (including winnings)” and return previous deposits associated with any winnings accrued.
Forseti employees are not permitted to register accounts for personal use.
The Company shall hold your funds in a separate bank account so as to be kept segregated from the Company's own accounts, in accordance with the Company's regulatory obligations. These funds are not protected in the event of insolvency.
Should you, any family member or close associate be a Politically Exposed Person (PEP) you are not permitted to open or continue to use your account and must inform us immediately. Forseti will carry out period checks on all accounts held and any PEP check that is found to be a positive result will be closed.
You may participate in any Game or place bets only if you have sufficient funds available to wager for such participation. Forseti shall not give you any credit whatsoever for any participation.
You shall only use such credit cards and other financial instruments that are valid and lawfully belong to you in relation to deposits of funds into your Account.
Money into your Account must be from a personal account and obtained from a source that can be verified, you can not use a corporate or business, card, or account. In the event that identify, or have reasonable grounds to believe, that a payment method does not belong to you, we will void any winnings arising from the relevant deposit(s) and we reserve the right to close your account.
You may not use funds that originates from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means.
Forseti will for all markets accept payments made according to the currency chosen on Registration. Accepted currencies for payments may vary between markets, and the Company may accept multiple currencies for payments in some markets. The exchange rate used by Forseti will be updated on a daily basis and determined by the time of withdrawal from depositing account. Please note that any exchange premiums are payable by you and that accepted currencies may differ from one market to another.
To deposit funds into your User Account, you can use any of the deposit methods specified on the “Payment Methods” page. Details regarding processing time and fee structure for the payment methods utilized are available on this page, and may be amended from time to time.
You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire user accounts.
Forseti may charge assigned fees for processing deposits. Fees may change over time and current fee structure is specified in the relevant pages of the site.
Forseti reserves the right to assign minimum and maximum deposit levels as specified on the relevant pages of the site, and may change over time.
Forseti reserves the right to use additional procedures and means to verify your identity when effecting deposits into your User Account.
Forseti is not a financial institution and thus should not be treated as such. Your account will not get any interests on deposited amounts.
All information related to funds deposit can be found under “My Account” and “Deposit” pages of the site. You can use any of available depositing methods stated there, however they may change from time to time.
Your bank may independently charge you for bank wire transfers and other methods of payment. Transaction fees are listed https://happycasino.com/en/payment-methods
You may withdraw any amount up to the “Cash” balance in your User Account by issuing Forseti with a valid notice of withdrawal on the Website, if deposit was made without using a bonus. Withdrawal of "Cash" balance is not possible if deposit is done using a bonus. Support can remove bonus and winnings if you wish to withdraw your deposit.
Minimum withdrawal is €10 or equivalent in your currency, Forseti will apply a processing fee of 5 units for any withdrawal request under the minimum withdrawal amount and you will need to contact Customer Support.
Please note that products at Forseti are consumed instantly when playing. The Company may hence not provide refunds, cancellation of services or returns of goods with regards to in-game play. When playing a real money game, money will automatically be drawn from your User Account.
Forseti does not accept requests for withdrawals made by chat or e-mail. Notices for Withdrawals can only be made via the company website.
You must first cancel all outstanding stakes in order to free your User Account balance or withdraw funds.
You shall only use such credit cards and other financial instruments that are valid and lawfully belong to you in relation to withdrawal of funds from your Account.
Withdrawals from a Player Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, Forseti will restrict withdrawals to be made only to the same account utilized by the Account Holder to make deposits.
Details regarding processing time and fee structures for withdrawals in respect to method utilized are available on the “Payment Methods” page, and may be amended from time to time. Furthermore, once a customer’s documents are received by us and verified, Forseti will process your withdrawal within 5 business days.
Forseti reserves the right to perform enhanced due diligence in respect to withdrawals of funds not used for wagering and to review your behaviour on the site and use of games for irregular gaming patterns. The Company reserves the right to withhold or/ and confiscate withdrawals in case the Player fail to pass due diligence or/ and the Company deem that irregular gaming pattern have occurred.
If by mistake Forseti credits your User Account with winnings that do not belong to you, whether due to human or technical error or otherwise, the amount will remain property of Forseti. The amount will be deducted from your User Account as soon as the Company becomes aware of the mistake. If you withdraw funds that do not belong to you, without prejudice to other remedies and actions that may be available by law or otherwise, the amount paid by mistake will constitute a debt owed by you to Forseti. You are obliged to immediately report any incident of incorrect crediting to Forseti, such reporting should be via e-mail.
The Company is required to inform you about what happens to funds which the Company holds on account for you, and the extent of which the funds are protected in the event of insolvency. The company shall hold your funds in a separate bank account so as to be kept segregated from the Company’s bank accounts.
Forseti will carry out additional verification procedures for any payout exceeding the equivalent of, or cumulative deposits or withdrawals exceeding 2 000 € and further reserves the right to carry out such verification procedures in case of lower payouts. Such identity verification may include but is not limited to copies of a player’s passport, utility bill, bank statement or credit card statement and proof/copies of payment method such as credit card or ewallets and documents in evidence of source of funds/wealth.
Where applicable the Company reserves the right to credit you back using the same method as you have previously used to deposit.
Wins are credited to your personal User Account.
The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in instalments.
Upon requesting a withdrawal of winnings the Operator reserves the right to payout the requested amount up to maximum of €100,000 (One Hundred Thousand Euro) per month or equivalent in respective currency. This limit does not apply to winnings from networked progressive jackpots.
Transfer of funds between players is strictly forbidden.
In order to withdraw any amount of money from a player account, the full amount of the deposit must be wagered at least once. Forseti reserve the right to impose a 30% processing fee if any circumstance authorised by them warrants a withdrawal before the full amount is wagered.
An inactive account is an account that has not been accessed for 12 months, that has a real money balance.
Accounts with no login or game play are managed by Forseti in a specific process.
After twelve (12) months since last login, the Company reserves the right to charge a 5 €, or equivalent, per month in administrative fee on your account, as long as the balance is positive and your account stays inactive.
Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
If you wish to close your account, you may do so at any time by contacting customer support via e-mail from its website or under your user profile. The Company will return to you all funds from your User Account subject to successful enhanced due diligence and the deduction of relevant withdrawal charges. If closure of your account is related to concerns about possible gambling addiction, this shall be indicated.
Forseti reserves the right to terminate your User Account and to refund to you the balance available to wager, subject to the deduction of relevant withdrawal charges, at the Company’s absolute discretion and without any obligation to state a reason or give prior notice.
If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:
(i) cheating (including by counting cards or exploiting a game or game fault , match fixing or irregular gaming and betting patterns); and/or
(ii) colluding with others or distorting normal game play in any way (including by working together to exploit a game or game fault, using "bots" or similar software, or manipulating software); and/or
(iii) fraudulent behaviour or criminal activity (including money laundering or credit card fraud); and/or
(iv) sanctioned by sport federations or criminal courts on those deemed guilty of cheating sport and breaking the law; and/or
(v) Accessing or has had access to any pre-release, confidential information or other information that is not available to all other entrants of a Game and that provides the entrant an advantage in such a Game, including any information from any gaming site or information from a sports governing body (e.g., pre-release injury information) ("Pre-Release Data"); and/or
(vi) deliberately breaching these Terms and Conditions in your use of the Website or participation in the games, then we may conduct an investigation and restrict your account pending its outcome (including any pending withdrawal request). If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close your account. We may also close your account in the following circumstances:
(a) you do not pass the verification or source of funds checks to our reasonable satisfaction;
(b) we reasonably believe that you are underage; or
(c) you have provided false or misleading information to us.
We may provide your personal information to a third party investigating your activity or account (as set out in our Privacy Policy).
1. It is Your responsibility to ensure that the details of any wager, bet, stake or similar transaction that you place using the Services (a "Transaction") is in accordance with the relevant betting or games rules.
2. The maximum bet placed on any casino game is €5000 (Five Thousand Euro) or the equivalent in your account currency.
3. We reserve the right to refuse the full or part of any Transaction requested by you.
4. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us). If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact Customer Services.
5. Once a Transaction has been accepted by us, you cannot cancel the transaction unless we agree otherwise.
6. We may, at our discretion (and provided that neither party gain any unfair advantage), elect to accept a bet/wager notwithstanding that the relevant event has begun. The relevant Casino and Sports Game Rules shall set out the point at which no further stakes will be accepted by us.
7. We may cancel or amend a Transaction pursuant to the provisions of Section 3 part 8, Section 12 AML (Collusion, Cheating, Fraud and Criminal Activity) and/or Section 9 (Exceptional Circumstances & Aborted Games).
You hereby declare and warrant that:
You are over 18 years of age or minimum legal age as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the site;
It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the Games. Gambling on our Website may not be legal in certain jurisdictions. Such countries are for example: Algeria, Cuba, Eritrea, Guyana, Israel, Liberia, Nigeria, North Korea, Oman, Qatar, Saudi Arabia, United Arab Emirates;
You are not resident in Austria, Australia, Belgium, Bulgaria, Czech Republic, Cyprus, China, Croatia, Denmark, Dutch Caribbean, Estonia, France, Germany, Gibraltar, Hungary, Hong Kong, Italy, Latvia, Lithuania, Mexico, Montenegro, Netherlands, Norfolk Island, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Turkey, United States and its dependencies, military bases and territories;
You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from Forseti Services Limited;
You participate in the Games for entertainment and/ or recreational purposes only and strictly in your own personal non-professional capacity;
You participate in the Games on your own behalf and not on behalf of any other person;
All information that you provide to Forseti during the term of validity of this agreement is true, complete, and correct, and that you shall immediately notify the Company of any change of such information;
All money that you deposit into your User Account are not tainted with any illegality and, in particular, do not originate from any illegal activity or source;
You understand that you take the risk of losing money deposited into your User Account by participation in any of the Games;
You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games. You understand and accept that you are prohibited from utilising any resource or strategy which is designed to provide an unfair advantage. Such prohibited resources may include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and the assistance of any other person regardless of whether that person is also the holder of an account. An 'unfair advantage' is defined as the use of game play techniques, such as card counting or opposite betting, and/or match fixing. Forseti may terminate the account and withhold the full balance on the account of any player found to be benefiting from an unfair advantage.
Using a VPN or proxy to hide or alter the identity of your device is not permitted.
Forseti reserves the right to terminate and/or, change any games or events being offered on the Website, and to limit and/or refuse wagers/bets.
As part of your use of the site, Forseti may provide you with a chat feature, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility should be for recreational and socializing purposes, and is subject to the following rules:
You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
You shall not use offensive usernames or screennames when register or login;
You shall not make statements that are abusive, defamatory or harassing or insulting to the operators of the site;
You shall not make statements that advertise, promote or otherwise relate to any other online entities.
You shall not make statements about Forseti, or any other internet site(s) connected to Forseti Services Limited that are untrue and/or malicious and/or damaging to Forseti.
You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the Authority.
In the event of you breach any of the above provisions relating to the chat facility, Forseti shall have the right to remove the chat room or immediately terminate your Users Account. Upon such termination, Forseti shall refund to you any funds which may be in your User Account over and above any amount which may be owing to us at such time (if any).
Forseti reserves the right to cancel, and/or declare a wager void partially or in full if the Company, at its own discretion, would deem it obvious that any of the following circumstances have occurred:
you, or people associated with you directly or indirectly influence the outcome of an event;
– you and or people associated with you are directly or indirectly avoiding the rules of the Company;
– the result of an event has been directly or indirectly affected by criminal activity;
– wagers have been placed that would not have been accepted otherwise, but that were accepted during periods when the mistake, misprint, technical error, casino and/or sports system malfunction, force majeure or otherwise, wagers have been offered, placed and or accepted due to this error.
– wagers have been placed and purposely left pending/on hold with the intention of manipulation of the casino and/or sports system
Forseti is not liable for any damages or losses deemed or alleged to have arisen out of or in connection with any of the software or its content; including without limitation, loss or corruption of data, delays or interruptions in operation or transmission, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
Forseti is not liable for any server disruptions, downtime, lagging or any technical or political disturbance to the game play. Refunds may be granted to players in such cases.
In case of a misconfigured bonus campaign or pay-table and/or error in gaming software in any way, the Company reserves the right to alter player balances and account details to correct such mistakes.
Should the player become aware of possible errors or incompleteness in the software, in bonus or on the site, he or she agrees to refrain from taking advantage of them. Moreover, the player agrees to report any error or incompleteness immediately to Forseti.
In the event a game is started but miscarries because of a failure of the system, Forseti will refund the amount wagered in the game to the user by crediting it to the User Account or, if the account no longer exists, by paying it to the user in an approved manner; and if the user has an accrued credit at the time the game miscarried, credit to the User Account the monetary value of the credit or, if the account no longer exists, pay it to the user in an approved manner.
Forseti reserves the right to remove any game from the site at any time. Any event or game that indicate incorrect behaviour affecting pay out, game data or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the site. The Player(s) balances and account details may be altered in such cases in order to correct any mistake.
Forseti reserves the right to retain payments, if suspicion or evidence exists of manipulation of the games and/or system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so.
Refunds may be given in case of exceptional circumstances, in such cases, they will be given solely at the discretion of the management.
Forseti Services Limited supports responsible gambling. You can learn more about Responsible Gaming, prevention of gambling addiction and be guided to professional help on the site under "Responsible Gambling" and relevant pages of the site.
Our Software is designed for amusement purposes. If you feel that you have, or may have a problem with habitual or compulsive gaming we advise you to avoid gambling on all the Company's Websites, any other gaming ventures, and to seek professional help. If you have been diagnosed with any form of compulsive gambling disorder, the Operator strongly advises you not to engage in any gambling activities and to avoid the software regulated by these Terms and Conditions.
At any time you may choose to impose limits to your gambling: limit on deposits or limit your session time. Please see https://happycasino.com/en/responsible-gaming for further information.
You may at any time change or remove your limits. Decrease in limits will take immediate effect. If you wish to increase or remove the limits, this will come into effect after a cooling off period.
You may at your discretion choose to exclude yourself from playing any Games on our Websites. In order to self-exclude, you need to contact our customer support clearly indicating your wish to self-exclude from gambling. You can also opt for self-exclusion by going to https://happycasino.com/en/responsible-gaming on the Website.
Should you opt for self-exclusion in the manners contemplated above the minimum period of self-exclusion will be 7 days.
Regardless of the length of Your self-exclusion period, once a self-exclusion period terminates, you will be allowed to commence wagering with the Company and also receive marketing materials according to the opt in set in your account.
Forseti encourages you to consider extending your self-exclusion to other remote gambling operators currently used by you within the Group or other gaming sites.
Refunds are not permitted if you self-exclude after the commencement of a bet or series of bets on which the outcome of the wager is determined.
You need to withdraw your balance before excluding your account. If your balance exceeds Ten Euro (10 €) or the equivalent you will be able to request a withdrawal, to withdraw your balance under €10 you will be subject to a 5 unit processing fee and will need to contact Customer Support.
If you self-exclude prior to the commencement of a bet or series of bets on which the outcome of the wager is determined or if any eligible bonus funds due to you after your account has been closed these funds will be credited to your account balance.
In requesting self-exclusion on this site does not exclude you from all sites operated within our group, if you wish to extend your self-exclusion to all operators within the group you must instruct each site directly.
In requesting self-exclusion, you agree to provide full and accurate personal details, now and in the future, so Your access/use of the Website and the Software can be restricted. If You do choose to self-exclude, we will use all reasonable endeavors to ensure we comply with Your self-exclusion. However, in agreeing to self-exclude, you accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, the Operator has no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed.
All Games offered on the site may have its specific or additional rules and conditions. The rules linked to from this page are integral part of these Terms and Conditions. You shall be deemed to have accepted the special rules upon clicking the ‘CREATE ACCOUNT’ button on this page.
Player awareness of any suspicious activity relating to any of the Games provided on the sites, must be reported to Forseti Services Limited immediately.
In order to perform any transaction Forseti Services Limited may undertake any such verification checks as may be required by the Company or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the existing Anti Money Laundering Provisions.
Forseti Services Limited will monitor accounts and report any suspicious transaction to the relevant competent authorities in Malta.
Forseti Services Limited reserves the right to block, close or suspend a User Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
The Group company retain the rights to, where data sharing is permissible under applicable Maltese law, for example, including, but not limited to, the Prevention of Money Laundering Act (PMLA). Its function revolves around monitoring anti-money laundering/combating the funding of terrorism (AML/CFT) compliance by subject persons who carry out relevant financial business or relevant activity in terms of Regulation 2 of the Prevention of Money Laundering and Funding of Terrorism Regulations (PMLFTR), share and exchange player data provided and/or obtained in support of the operation of the player account against all accounts held under entities within the same group of companies under this license.
Forseti Services Limited and related companies own the rights to all software, user interfaces and graphic features available to you. These are protected by Copyright laws and you may only use the sites for your personal use in accordance with Terms and Conditions stipulated by the Company and laws applicable.
You will need prior approval by Forseti to in any manner except for private use, display or use trademarks, service marks, trade names or/and accompanying logos, alone standing or in conjunction with any text, of the site, or of a subsidiary or affiliated company to, or of a company belonging to the same group of companies as, or of the ultimate majority shareholders in, any of the software regulated by these Terms and Conditions.
Other products (for example Net Entertainment) and service names displayed or referred to at any of the sites may be trademarks and service marks of their respective companies and exclusive property of such respective owners. Without the written consent of the owners or/and holders of the trademark and service marks may not be used publicly.
Animations, avatars, images, background images, other graphics, photographs, video and audio clips, button icons, streaming data, downloadable materials, data compilations and software, accessible from the sites licensed or controlled by Forseti Services Limited is the proprietary information and valuable intellectual property of the company or any party responsible for providing the materials. The Company owns all rights and interests in above mentioned materials.
The materials may not be copied, distributed, republished, modified, uploaded, posted, or transmitted in any way except for private or personal use without the prior written consent of the Company.
Please refer to our Privacy Policy by clicking https://happycasino.com/en/privacy-statement.
Complaints can be made by contacting Customer Support via Email or chat
Complaints are handled by the Customer Support department and escalated to the Customer Support Manager where needed.
Customer Support will respond to any complaint as quickly as possible and not later than within two business days of the complaint being received (max time for response is 10 days).
We will keep the customer informed at regular intervals of the progress of the complaint giving an estimation of the time needed to investigate and resolve the complaint.
If you remain unsatisfied, you may refer your claim for adjudication by our Alternative Dispute Resolution service (ADR) EADR for a dispute resolution form please see https://eadr.org/eadr-form/
The EADR will aid in the resolution of your complaint by facilitating communications between yourself and us.
All Complaints must be made in English
EADR reserves the right to refuse to deal with any dispute if:
In case EADR refuses to take the case on any of the grounds above, EADR will inform you and Forseti with a reasoned written explanation of the grounds for not considering the dispute within thirty (30) days of receiving the complaint file.
Alternatively; for residence within the EU; you can raise your complaint to the Online Dispute Resolution (Online Dispute Resolution -ODR). The ODR platform will aid in the resolution of your complaint by facilitating communications between parties https://ec.europa.eu/consumers/odr
Please note that in the event you may have any claim or dispute you may direct any unresolved complaints directly to the MGA (Malta Gaming Authority):
https://www.mga.org.mt/support/online-gaming-support/
Your statutory rights are not affected by this Complaint Handling Procedure.
You enter the site and participate in the Games at your own risk. The sites and the Games are provided without any warranty whatsoever, whether express or implied.
Without prejudice to the generality of the preceding provision, Forseti, our directors, employees, partners, service providers:
do not warrant that the software or the site is/are fit for their purpose;
– do not warrant that the software and site are free from errors;
– do not warrant that the sites and/or Games will be accessible without interruptions;
– shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the software or your participation in the Games.
You hereby agree to fully indemnify and hold harmless Forseti Services Limited, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the software or participation in the Games.
To the extent permitted by law, the maximum liability arising out of or in connection with your use of the Software, regardless of the cause of actions (whether in contact, tort, breach of warranty or otherwise), will not exceed 100 €.
If you breach any provision of these Terms and Conditions or Forseti Services Limited has a reasonable ground to suspect that you have breached them, the Company reserves the right not to open, suspend or close your User Account, withhold any money in your User Account (deposits included) and apply such funds on account of any damages due by you in this respect.
Forseti Services Limited reserves the right to freeze or terminate your User Account or cancel any wagers at our absolute discretion in case the Company suspect that you are in breach of this agreement, have problems with creditors, are engaged in illegal or fraudulent activities when using any of the sites, using the rewards program or in other ways detrimental to our business.
You acknowledge that the Company shall be the final decision-maker of whether you have violated the Company’s rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site.
If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
Forseti Services Limited reserves the right to assign or otherwise lawfully transfer this Agreement. You shall not assign or otherwise transfer this Agreement.
Applicable law and jurisdiction
These Terms and Conditions are governed by the Laws of Malta and the parties submit to the jurisdiction of the Maltese courts.
Please refer to our Sportbook terms
Please refer to our bonus terms
The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom.
It is not permitted to offer Guns & Roses, Jimi Hendrix & Motorhead in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
V1 Games Supplier inclusion and update on Sports Terms for integrity and suspicion and remove phone number for support
V2 Group Company Definition