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Responsible gambling

Responsible Gambling

limits

HappyCasino provides you with excellent online entertainment by creating an enjoyable and responsible online gaming platform.

We understand that most people play for entertainment purposes, but there are players who may lose control over their gaming. We support and promote responsible gaming to ensure you enjoy safe and controlled play by keeping the following details in mind:

  • Online gaming should be treated as a form of entertainment, not solely as a way to earn income.
  • Keep track of the time and money you spend on gaming.
  • Prioritize normal activities and hobbies, such as spending time with family and friends.
  • Never play to recover losses or escape financial difficulties.
  • Never borrow money, sell your possessions, or neglect paying bills to fund gaming.
  • Do not lie about or hide your gaming from your family and friends.

If you are concerned and find it difficult to control or stop gaming, please contact our customer support team. You can also seek advice and support anonymously from organizations such as:

Username and Passwords

We recommend that every player keep their username and password confidential and not share them with anyone. You are solely responsible for all transactions and activities related to your gaming account.

Underage Gambling

Opening an account or gambling on our website while under the age of 18 is illegal. To comply with the law, we conduct age verification for all customers who use payment methods available to individuals under the age of 18.

If you are concerned that someone underage is using our website, please do not hesitate to contact us so we can take the necessary actions. If you share your computer with someone who is below the legal age required to register or gamble on our site, or someone who has requested a self-exclusion, consider installing filtering software. Examples of such filtering software include:

Tools

If you are concerned about your gambling and feel that you no longer have full control over it, we strongly recommend contacting our customer support team.

We offer all our players tools to help them manage their gambling and ensure that their time spent at HappyCasino is fair and entertaining. Please see below the various tools we offer to ensure that your gaming experience is enjoyable and controlled. These tools can be found under "My Information" and "Limits" in your gaming account.

Gaming Activity Monitoring

You can set an automatic alert every 60 minutes. The alert will interrupt the game and notify you of the time spent gaming so far, as well as provide information on your wins and losses during that period. You will need to confirm that you have read the message, and you will then have the option to either end your session or return to the game. You can adjust the alert interval in the limits section of your gaming account or by contacting our customer support team.

Limits

We understand how easily having fun can take over. By setting limits, you can improve control over your gaming. If you think any of these limit options would be suitable for you, feel free to contact us or set the limits yourself in your profile settings! Please note: daily limits are based on a 24-hour calendar day in the UTC time zone, which means UTC midnight may not correspond to midnight in your country.

Deposit Limit

Manage your spending with a deposit limit. Once you reach your deposit limit, you will no longer be able to make deposits. This tool ensures that you stay within your budget and do not spend more money than the amount you previously set.

Managing Limits

You also have the option to adjust your limits or remove them entirely. If you choose to tighten your limits, the change will take effect immediately. However, increasing or removing limits will take 24 hours to process before the changes can be applied.

More Questions About Limits?

Contact our customer support. We’ll be happy to answer any questions you may have!

Take a Break

If you feel like taking a short break from the fun of gaming, you can choose a break period ranging from 1 day to 6 weeks. Contact our customer support or go to your gaming account settings. During this cooling-off period, you will not be able to log into your account.

If you have other gaming accounts with Glitnor Services Limited, your break will apply to all your accounts across our operated websites.

Once the selected period has ended, you can log back into your account and continue the fun!

Self-Exclusion

A self-exclusion is a longer break from gaming. If you choose self-exclusion, your gaming account will be closed for at least 7 days. You will only be able to access your account again after the selected period has passed. All requests to reopen your account are subject to a 24-hour cooling-off period. If you choose an indefinite exclusion, we reserve the right to apply a 7-day cooling-off period at our discretion before reopening your account. If you wish to extend your self-exclusion, you can do so by contacting customer support.

Self-Exclusion Applies to All Our Operated Websites

If you are considering self-exclusion, it is important to request exclusion on all gaming sites where you have an account by contacting those sites individually.

If you have any additional questions or need assistance, don’t hesitate to contact our customer support.